THE TODDLER TOWN COMPANY
Terms & Conditions of Hire
These Terms & Conditions apply to all bookings and hire services provided by The Toddler Town Company.
The Toddler Town Company is a trading name of THE TODDLERTOWNCO LTD, a company registered in England and Wales under company number 16150213, with its registered office at 9 Farne Drive, Wickford, England, SS12 9GY.
By placing a booking, paying a deposit, or allowing equipment to be delivered and installed, you confirm that you have read, understood and agreed to these Terms & Conditions in full.
1. Packages & What's Included
All prices are in pounds sterling (GBP) and are per event.
Standard Package: £797
Luxury Children's Climbing Frame
Luxury Soft Play Set
Small Ball Pit
XL Ball Pit
Gold Package: £1,197
Everything in the Standard Package
Luxury Bubble House with matching sign and balloons
Personalised Soft Play
Platinum Package: £1,997
Everything in the Gold Package
Luxury White Bouncy Castle
Personalised Bouncy Castle Sign
Fencing
Fully Personalised Soft Play
Fully Personalised Ball Pit
Kids' tables and chairs, fully dressed (tablescaping)
Platinum Plus Package: £2,697
Everything in the Platinum Package
Luxury Carousel Horses & Teacups
Balloons can be added to any package on request.
Extra personalisation is available for £50.
Every package includes delivery, setup and collection by our team. Delivery charges are set out in section 5.
2. Booking & Payment
A booking is only confirmed once the required deposit has been received.
The deposit is payable at the time of booking through the payment link we provide. The amount due at booking is shown on your payment page and will be one of the following:
50% of the package price
50% of the package price plus a £100 holding fee
The full package price
The deposit is non-refundable, except within 14 days of booking (see section 4). This secures your chosen event date and allows us to prepare for your booking.
The £100 holding fee is separate from the deposit. It is refunded after your event once the equipment has been collected and checked for damage. If anything is damaged, the holding fee may be kept towards the cost (see section 11). If you cancel, section 4 explains when the holding fee is refunded.
The remaining balance must be paid in full no later than two weeks before the event date, unless otherwise agreed in writing by The Toddler Town Company.
Failure to pay the balance by the due date may result in cancellation of the booking and loss of the deposit.
3. Paying with Klarna
You can choose to pay using Klarna at checkout, where available.
If you pay with Klarna, Klarna will carry out its own checks, and your payment arrangement for that amount is with Klarna under Klarna's own terms.
Your booking with The Toddler Town Company is not affected by how you choose to pay. These Terms & Conditions apply in the same way whether you pay by card or with Klarna.
Any refund due on a booking paid with Klarna will be returned through Klarna.
4. Cancellations, Refunds & Date Changes
Deposits are non-refundable, except within 14 days of booking.
Cancelling within 14 days of booking
If you cancel within 14 days of making your booking, you will receive a full refund of everything you have paid, including the deposit and the £100 holding fee.
This does not apply if your event is within 14 days at the time you cancel. In that case, the rules for cancelling within 14 days of the event apply.
Cancelling more than 14 days before the event
If you paid a deposit, you will receive a refund of everything you have paid except the deposit. The £100 holding fee will be refunded in full.
If you paid the full package price at booking, you will receive a full refund.
Cancelling within 14 days of the event
No refunds will be issued for cancellations made within 14 days of the event date. This includes the deposit, the £100 holding fee and any balance already paid.
Changing your date
You can move your booking to a new date at no extra charge, as long as the new date works for both you and The Toddler Town Company and is subject to availability.
If we have to cancel
If we have to cancel or postpone because of unsafe weather conditions, we will arrange a new date with you (see section 10).
If The Toddler Town Company is unable to fulfil a booking due to equipment failure, staff illness, access issues beyond our control, or other unforeseen circumstances, we will offer either an alternative date or a refund where appropriate.
How refunds are paid
Refunds are made to the original payment method. Refunds on bookings paid with Klarna are returned through Klarna.
5. Delivery & Collection
We deliver, set up and collect across London, Essex, Hertfordshire, Croydon, Kent and Ipswich.
Delivery and collection is usually £80, depending on distance. Delivery and collection is free with the Platinum and Platinum Plus Packages.
There is no minimum notice period for bookings. All bookings are subject to availability.
Setup times depend on your party. Where setup is needed, we usually arrive around 10am, and setup takes around 90 minutes, or up to 2 hours for larger setups.
Equipment is collected the same evening. Later collection is available on request; collections after 7pm incur a £100 fee.
Each booking includes up to 4 hours of hire. Any time beyond 4 hours is charged at £50 per hour.
The hirer must provide safe, clear and suitable access to the setup area.
The hirer or a responsible adult must be present at the agreed delivery and collection times.
Additional charges may apply where:
Access is restricted
Parking is unavailable
Waiting time is incurred
The setup location differs from the information provided
Incorrect or incomplete information was supplied at the time of booking
If our team is unable to complete delivery, setup or collection due to access issues, parking restrictions, unsafe conditions or inaccurate information provided by the hirer, the booking may remain chargeable in full.
6. Climbing Frame & Carousel Access Requirements
For bookings that include the Climbing Frame or the Carousel Horses & Teacups, the hirer must ensure the following access requirements are met:
Minimum doorway width of 80cm
Step-free access to the installation area
A minimum setup space of 2.5m x 2.5m
Adequate space for safe assembly and use
Clear access route from the delivery vehicle to the setup area
If our team arrives and is unable to complete the setup due to inadequate access, steps, narrow doorways, unsuitable surfaces, insufficient space, or incorrect information supplied by the hirer, the booking will remain chargeable in full and no refund will be issued.
7. Equipment Sizes & Space Requirements
It is the hirer’s responsibility to ensure there is enough space for all equipment booked.
Approximate equipment sizes are:
Bouncy Castle: 10ft x 10ft with a height of approximately 7.4ft
Bubble House: 12ft x 13ft
XL Ball Pits: Between 7ft and 9ft depending on the package selected
Customers must carefully measure the setup area, ceiling height where applicable, doorway widths and access routes before booking.
Please allow additional clearance around all equipment for safe setup, supervision and operation.
If equipment cannot be installed due to insufficient space, restricted access, low ceilings, unsuitable surfaces or incorrect measurements provided by the hirer, the booking will remain chargeable in full and no refund will be issued.
8. Safety Responsibilities
Adult supervision is required at all times while the equipment is in use.
The hirer is responsible for ensuring that all children and guests use the equipment safely and follow these Terms & Conditions.
The following are strictly not permitted on or near the equipment:
Shoes
Food or drinks
Chewing gum
Jewellery
Face paint
Glitter
Confetti
Party poppers
Silly string
Sharp objects
Pets
Glasses
Badges
Smoking
Barbecues or flammable materials
Socks must be worn on the equipment at all times.
Equipment must not be moved once installed.
If the blower fan stops, remove all users from the inflatable immediately.
Rough play, fighting, climbing on walls, flips, somersaults or any behaviour considered unsafe is strictly prohibited.
The Toddler Town Company reserves the right to refuse, pause or stop use of the equipment if unsafe behaviour or unsuitable conditions are identified.
9. Soft Play & Age Restrictions
Soft play equipment is intended for children aged 0–6 years only, unless otherwise stated.
Equipment must be supervised by a responsible adult at all times and must be kept clean and dry.
No food, drinks, slime, paint, glitter, craft materials or similar substances are permitted on or near the equipment.
Adults and children outside the recommended age range must not use the soft play equipment.
The hirer is responsible for ensuring that all users comply with the recommended age restrictions and safety guidelines.
10. Weather Conditions
Equipment must not be used during high winds, thunderstorms, heavy rain, snow or any weather conditions that may compromise safety.
We cannot set up outdoors if wind gusts exceed 24mph or if it is raining.
The Toddler Town Company reserves the right to cancel, postpone, suspend, delay or refuse any outdoor installation if weather conditions are considered unsafe.
If weather conditions change during the hire period, the hirer must stop use of the equipment immediately and contact The Toddler Town Company where required.
Where The Toddler Town Company has to cancel, postpone or refuse an outdoor installation due to unsafe weather conditions, no refund will be issued. Instead, we will work with the hirer to arrange a suitable alternative date that is mutually agreed by both parties and subject to availability.
Safety will always take priority over event plans.
11. Damage, Loss & Cleaning
The hirer is responsible for all hired equipment from the time of delivery until collection.
The hirer agrees to pay for any loss, theft, damage, repairs, replacement costs or excessive cleaning required due to:
Misuse
Negligence
Staining
Damage caused by food, drink, face paint, glitter, confetti, silly string or sharp objects
Failure to follow these Terms & Conditions
Failure to properly supervise users
Charges may be up to the full replacement value of the equipment.
A £200 cleaning charge applies if prohibited items are used on or near the equipment.
If equipment is misused or returned in an unsatisfactory condition, a misuse fee of at least 30% of the hire fee is payable within 48 hours.
Equipment returned needing deep cleaning due to food, mud, grass stains or bodily fluids will incur a minimum £50 surcharge.
All ball pit balls and foam blocks must be returned to their pits before we arrive for collection, or a misuse fee will apply.
Safety mats are part of the equipment. Any mats returned with heel holes, punctures or tears will be charged at full replacement cost.
Equipment that is damaged beyond repair or returned with permanent staining (such as face paint, ink or dye) will be charged at the full replacement cost of the item.
12. Liability
All users use the equipment at their own risk.
The Toddler Town Company accepts no responsibility for injury, loss, damage or accidents arising from:
Misuse of equipment
Lack of supervision
Failure to follow safety instructions
Use by children outside the recommended age range
Unsafe behaviour by users
Unsuitable setup areas provided by the hirer
Weather-related incidents during the hire period
Nothing within these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
The hirer agrees to indemnify The Toddler Town Company against all claims, injuries or losses arising from the use of the equipment. Our Public Liability Insurance does not cover failures in supervision by the hirer, so we recommend the hirer arranges their own event insurance.
13. Site Requirements
The setup area must be level, clean, dry, free from obstacles and suitable for installation.
Where required, power supplies must be available, safe and accessible.
A dedicated 240V mains power outlet must be available within 25 metres of the setup area. We are not liable for venue power failures.
Outdoor setups must be on flat, clean grass. The hirer must ensure the area is free of underground pipes or cables; we are not liable for damage to unmarked underground services.
The Toddler Town Company reserves the right to refuse installation if the site is considered unsafe, unsuitable or poses a risk to users, staff or equipment.
If installation is refused due to unsuitable site conditions or inaccurate information provided by the hirer, the booking may remain chargeable in full.
14. Hirer Responsibilities
The hirer agrees to:
Provide accurate booking and access information
Measure the setup area and access routes before booking
Ensure a responsible adult is present for delivery and collection
Supervise the equipment at all times
Ensure all users follow safety rules
Keep the equipment clean and dry
Stop use immediately if conditions become unsafe
Report any damage, accidents or issues to The Toddler Town Company as soon as possible
15. Acceptance
By paying a deposit, confirming a booking, signing a hire agreement, or permitting installation of equipment, the hirer confirms that they have read, understood and accepted these Terms & Conditions in full.
16. Contact Us
If you have any questions about these Terms & Conditions or your booking, please contact us:
THE TODDLERTOWNCO LTD (trading as The Toddler Town Company)
Registered office: 9 Farne Drive, Wickford, England, SS12 9GY
Company number: 16150213
Telephone: 07384 628592
Website: thetoddlertownco.co